Turner Little - Privacy Policy

We care about your privacy. We want to tell you in detail about the policies and practices which we have adopted to protect your privacy so that you can feel confident about how we handle the personally identifiable information ('personal information') you entrust to us, and understand how we manage your personal information to offer you the best possible products, services and experiences. The server(s) that make(s) this site available, and databases where information may be stored, may be located outside the country from which you accessed this site, but we will collect, process and use personal information only in accordance with this policy. The personal information made available to us may, therefore, be transmitted abroad.

While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our site to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retroactive effect unless legally required to do so.

The content on our sites may include, among other items of interest, entertainment, games, recipes, surveys, sweepstakes, and contests, and may also include advertising and opportunities to shop online. We may also provide information on our company and our products, and may also offer opportunities to apply for employment. We hope that you enjoy our site and will come back often to visit!

Please take a moment to review our policy in detail. To assist you, we offer this short summary:

• We use your personal information to fulfil your requests and serve you better. We do not share your personal details with outside third parties without your consent.
• We will only send you materials you have indicated you want to receive according to your preferences, and we will honour your opt-out requests.
• We use cookies and web beacons to help us understand the features that apply to visitors, provide better functionality, and offer you personalized content.
• We adopt careful procedures to protect your personal information, and use special care to protect credit card data you give us when you shop online.
• We do reserve the right to use or disclose your personal information in certain circumstances, such as to satisfy a legal request or protect our property.

When do we collect personal information?

We collect personal information, such as names, addresses, e-mail addresses, demographic information (age, gender, etc.), taste or preference information, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information online to obtain information or submit a comment, to register as an agent or to place an order. We may also obtain contact lists, demographic, and other information from other sources. For the convenience of our customers and to better serve you, we combine the data. You can update or correct your contact information or change your preferences about receiving offers and information from us at any time.

We make a special effort to advise children to get parental permission before providing information or ordering anything online, and urge parents to supervise their children's online use. We may ask for age information from children so that we can provide age-relevant content and fulfil certain legal obligations; if we learn we are dealing with a child we will ask for the e-mail address of a parent and make an effort to contact them to determine if the child has permission to provide information to us.

What do we do with your personal information?

We collect personally identifiable information to assist you with applications you have made or orders you have placed and notify you of results of same, to e-mail you with updates and news, to respond to your questions or comments, to register you for certain features, to provide personalized content, information, and/or to send out brochures, coupons, samples, offers and other information on our products or our company. We ask visitors providing e-mail addresses to let us know if they would like further information or updates from us or our site; only those who request it will receive follow-up e-mail or other communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those who expressly ask to receive such information online will get it. If we are not sure of your preferences we may ask you about them. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us.

As is customary in many businesses, we may purchase and use opt-in e-mail lists to contact potential customers. We will honour opt-out requests and ask those providing lists to give us assurances that e-mail contact information is provided only for those consumers who have expressed a desire to receive offers and information by e-mail.

Personal information is used solely by us, and our affiliates, agents or business partners who help make this site and its content and the products and services at this site, available to you in order to respond to your requests (like fulfilling online shopping orders or offering a promotion), and to better serve you, consistent with this policy. Data may be shared or combined between current or future affiliates, subsidiaries or other related entities of our company to enhance efficiency and minimize duplication of contacts with you. In addition, we may occasionally ask you if we may share information with other trusted third parties. We will let you know at the time the information is collected if such third-party sharing is anticipated, will identify the types of businesses at the area of collection, will describe the information we will share (like your mail or e-mail address) and will only share data if you agree. We will share personal data only with those who have agreed to follow careful policies.

What are cookies?

"Cookies" are data files that a Web site sends to your computer while you are viewing the site. These data files include information that allows our site to remember important information that will make your use of the site more efficient and useful to you. Our sites use cookies for a variety of purposes. We use cookie technology and IP addresses to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalised online experience.

How do we use cookies?

Visitors to our sites use different web browsers and different computers. To make your visits as easy as possible with the technology you use, we automatically keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by a visitor, and the domain name of the visitor's Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This data tells us if more visitors prefer certain features or areas to others, which helps us keep our site fresh and interesting to the majority of our visitors.

How do we use cookies to personalize your experience at our sites?

Cookie technology helps us deliver content tailored to a visitor's interests, and allows us to make ordering products and offering other functions at our site easier for our visitors. We do not use third party cookies of any description.

What if you do not want cookies?

If you do not want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g., Internet Explorer or Netscape Navigator). (Check your browser HELP menu to learn the correct way to change or update your cookies.) If you disable cookies, you may be unable to access live support.

Is credit card / transaction information secure?

We care about the safety and security of your transaction. We use SSL (Secure Sockets Layer) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept your credit card / transaction and order information that you send us when you submit your online order.

What do we do to safeguard personal information?

We have instituted safeguards to check that our internal procedures meet our high policy standards. The information supplied through the Turner Little website is only immediately accessible by the internal staff of Turner Little. We may however need to pass the information on to other agencies in order to fulfil your orders and requests. However in such cases, we endeavour to ensure that such third parties agree to protect the personal information with which we have supplied them in order to provide the required contractual service. We will also strive to ensure that the information provided is not excessive for its designated purpose.

What about links to other Web sites?

We may offer links to other sites outside the Turner Little Group of companies. However, we try to link only with Web sites that share our values. You should always check the privacy policy of any linked Web site to understand their personal information collection practices, including how they may use cookies. We are not responsible for the content or information collection policies of sites operated by other companies. If you visit another site, you should review their privacy and other policies.

What else do you need to know?

We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, to fulfil your requests and/or orders, or to cooperate in any legal investigation.

What should you do if you have questions, wish to access, update or delete information, or wish to opt out of receiving future communications?

If you would like us to access, update, change, or delete information that we have about you in our marketing database (subject to any applicable legal exceptions), or would like to opt out of receiving further communications from us, or have questions about our privacy policy, please contact our Privacy Coordinator at privacy.policy@turnerlittle.com.

You may also write, fax or call our global corporate Privacy Coordinator's office at:

Privacy Coordinator
Turner Little Limited
Regency House
Westminster Place
York Business Park
York
YO26 6RW

Tel: 01904 783101
Fax: 01904 783404
E-Mail: privacy.policy@turnerlittle.com

Updated Friday 2nd May 2008.